Welcome to Total Pest Control! By accessing or using our website and services, you agree to the following Terms of Service. These terms outline the conditions under which Total Pest Control provides pest control services and governs your use of our website and any associated services. Please read them carefully.
1. Definitions
- "Company," "we," or "us" refers to Total Pest Control.
- "Customer," "you," or "your" refers to the individual or entity using our services or website.
- "Services" refers to the pest control services offered by Total Pest Control, including consultations, treatments, and follow-ups.
2. Acceptance of Terms
By using our services, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree, you must not use our services or website.
3. Services Offered
Total Pest Control provides professional pest management services designed to address infestations and prevent future issues. Service specifics, including treatments, schedules, and fees, will be outlined in your service agreement or confirmed during consultations.
4. Customer Obligations
You agree to:
- Provide accurate and complete information about your property and pest control needs.
- Ensure safe access to your property for our technicians to perform the agreed services.
- Follow preparation and post-treatment instructions provided by our team to ensure the effectiveness of our services.
Failure to meet these obligations may impact the success of the treatment and result in additional charges.
5. Service Guarantees and Limitations
While Total Pest Control strives to deliver effective pest management solutions, some factors beyond our control may affect the success of our treatments, including:
- Environmental conditions.
- Customer adherence to preparation or follow-up instructions.
- Re-infestation due to external factors.
We will communicate any limitations during your consultation or service.
6. Payment Terms
- All fees for services will be disclosed upfront and outlined in your service agreement or invoice.
- Payment is due as specified in the service agreement or invoice. Late payments may incur additional fees.
- We accept various payment methods, including credit cards, bank transfers, and cash (where applicable).
7. Cancellation and Rescheduling
- Appointments may be canceled or rescheduled by providing at least 24 hours' notice.
- Failure to provide sufficient notice may result in a cancellation fee.
8. Liability
Total Pest Control will not be held liable for:
- Damage caused by pests prior to or during the service period.
- Any indirect, incidental, or consequential damages resulting from the use of our services.
- Customer's failure to follow treatment instructions or preventative measures.
Our liability is limited to the amount paid for the specific service provided.
9. Website Use
By using our website, you agree to:
- Access and use the site solely for personal or legitimate business purposes.
- Avoid any activity that could disrupt or interfere with the website’s functionality.
- Refrain from copying, distributing, or modifying any content without our prior consent.
Guarantees of Pest Control Services
At Total Pest Control, we strive to provide effective and lasting pest management solutions. However, the nature of pest control means certain factors can influence the results of our treatments. Below are the specific guarantees associated with different pests and the conditions under which these guarantees apply:
1. Ants
- We guarantee that ant trails will not return after treatment for a period of three months.
- This guarantee does not cover scouting ants (small groups of 3–10 ants) that may be exploring for new territories.
2. Cockroaches
- We provide a three-month warranty on all cockroach treatments, covering any and all reinfestations.
- This warranty is void if you do not follow the recommended preventative steps provided by our technicians to minimize reinfestation risks.
3. Bed Bugs
- Due to the complex and persistent nature of bed bug infestations, we do not offer a guarantee on bed bug treatments.
4. Rats and Mice
- We do not guarantee complete eradication of rats and mice due to their mobility and ability to reinfest quickly.
5. Borer
- No guarantees are provided for borer treatments.
6. Spiders
- Spider treatments are covered by a three-month warranty, provided that you take reasonable precautions as advised to prevent reinfestation.
7. Birds
- Bird control services come with a three-month warranty.
8. Mould
- No guarantees are offered for mould remediation treatments, as environmental conditions may contribute to regrowth.
9. Possums
- We guarantee possum removal services.
General Warranty Conditions
- Our guarantees are only valid if the property owner or occupant follows the prevention and maintenance advice provided by our team.
- Environmental factors, changes to the property, or failure to address other issues (e.g., gaps or entry points) may void these guarantees.
- Please contact us immediately if pests return within the warranty period so we can address the issue promptly.
If you have any questions about these guarantees or need clarification on your specific situation, feel free to contact our team.
10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. The most current version will be available on our website. Continued use of our services indicates your acceptance of any changes.
11. Governing Law
These Terms of Service are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the courts in New Zealand, her majesty the crown.